We are looking for an experienced and strategic Service Designer to help shape future customer and business experiences across a global organization.

This role is ideal for a senior design professional with strong expertise in service design, customer experience, and strategic innovation. You will work closely with cross-functional teams to transform complex customer and business insights into clear, impactful, and future-focused service concepts and experiences.

You will contribute to building meaningful services that create value for customers, users, partners, and the business while supporting innovation and long-term strategic growth.

Key Responsibilities

• Capture and translate customer and business needs into service strategies, concepts, and experience frameworks.

• Lead design-driven research, insight generation, and customer experience design initiatives.

• Facilitate collaboration workshops with stakeholders and cross-functional teams.

• Create and deliver high-quality service design artefacts including:

  • Customer journeys

  • Service blueprints

  • Ecosystem maps

  • Experience concepts

  • Strategic roadmaps

• Communicate opportunities, insights, and recommendations through compelling storytelling and visualization.

• Support business innovation by connecting customer value, business value, and technical feasibility.

• Drive high-quality design execution across complex service initiatives and digital ecosystems.

• Promote and embed human-centered design methods and service design practices across teams and organizations.

• Contribute to future-focused innovation by identifying emerging trends, customer behaviors, and market opportunities.

Required Skills & Experience

Essential Qualifications

• 12+ years of relevant professional experience in:

  • Service Design

  • Customer Experience Design

  • Strategic Design

  • Experience Innovation

• Strong expertise in service design methodologies and frameworks.

• Proven ability to independently lead complex design initiatives from research to implementation.

• Extensive experience creating and delivering service design artefacts and strategic concepts.

• Experience working with:

  • Large organizations

  • Complex services

  • Digital ecosystems

  • Cross-functional product or innovation teams

• Strong facilitation and stakeholder management skills, including senior leadership engagement.

• Excellent storytelling, visualization, communication, and presentation skills.

• Ability to balance strategic thinking with hands-on design execution.

• Strong analytical mindset with the ability to synthesize research and translate insights into actionable opportunities.

Preferred Qualifications

• Background in:

  • Human-Centered Design

  • UX Strategy

  • Business Design

  • Innovation Consulting

  • Product-Service Systems

• Experience working within mobility, transportation, automotive, SaaS, or enterprise ecosystems.

• Familiarity with:

  • Design Thinking methodologies

  • Service innovation frameworks

  • Systems thinking

  • Organizational transformation initiatives

• Experience collaborating with:

  • Product teams

  • UX/UI designers

  • Business stakeholders

  • Engineering organizations

• Knowledge of future mobility trends, sustainability, and digital transformation initiatives.

Personal Attributes

• Strategic, curious, and future-oriented mindset.

• Strong ownership and accountability.

• Excellent collaboration and facilitation skills.

• Comfortable navigating ambiguity and complex organizational environments.

• Passionate about innovation, customer experience, and meaningful design outcomes.

• Ability to influence and inspire across multidisciplinary teams.

• Structured, organized, and solution-oriented approach to problem solving.

Why Join Us

You will be part of a collaborative and forward-thinking design environment where:

• Human-centered thinking

• Business impact

• Innovation

• Sustainability

• Future-focused transformation

come together to create meaningful experiences and services for customers and businesses worldwide.

This is an opportunity to work on complex and impactful initiatives while collaborating with multidisciplinary teams in a highly innovative environment.

Senior Expert Level

This position is classified as a Senior Expert role and typically requires:

• 12+ years of relevant experience

• Deep expertise within service design or strategic design disciplines

• Proven leadership in driving complex design and innovation initiatives