Service Reliability Engineer

Location: Gothenburg (Hybrid – 4 days/week onsite)

We are looking for a Service Reliability Engineer with experience in operational coordination, incident management, and process improvement.

You will be part of the Service Reliability Engineering team, working to ensure stable and reliable connected vehicle services for global automotive customers.

Role Overview

The role combines reactive operational support with proactive improvement work. You will coordinate major incidents together with DevOps teams, ensure clear communication toward stakeholders and customers, facilitate post-incident reviews, and drive improvements within operational processes and reliability practices.

A key part of the role is helping DevOps teams improve operational readiness and incident handling capabilities over time. The team also works continuously with improving operational workflows, reliability processes, and ways of working across the organization.

We are looking for someone who is structured, communicative, and comfortable working in dynamic environments where collaboration and coordination are essential. You enjoy driving progress, creating clarity during operational events, and working closely with both technical teams and stakeholders.

Required Qualifications

• Experience working with business-critical 24x7 services

• Experience with Incident Management and Problem Management processes

• Strong communication and stakeholder management skills

• Experience coordinating operational activities across multiple teams

• Experience driving operational or process improvements

• Fluent English, spoken and written

Meritorious

• Experience from SRE, Service Operations, DevOps, or similar operational roles

• Experience facilitating Root Cause Analysis (RCA) or post-incident reviews

• Familiarity with observability or operational support platforms

• Experience working in Agile organizations

• Understanding of modern cloud-based service environments

Working Environment

You will work closely with SRE and DevOps teams in a collaborative environment focused on operational excellence and continuous improvement.