We are looking for a detail-oriented and customer-focused Parts Engineer to join our Aftermarket Parts team. In this role, you will be responsible for managing and optimizing spare parts solutions that support the lifecycle of construction equipment. You will collaborate with regional teams, engineering, and internal stakeholders to ensure accurate spare parts information, timely support, and continuous improvements to our parts catalog and aftermarket services.

This is an excellent opportunity for an engineer who enjoys solving technical challenges, working with complex products, and improving customer satisfaction through effective spare parts management.

Key Responsibilities

Spare Parts Management

• Create, update, modify, and remove spare parts in the parts catalog.

• Develop optimized spare parts solutions that support preventive, predictive, and corrective maintenance.

• Perform spare parts assessments, supersession management, and lifecycle updates.

• Ensure spare parts data is accurate and released with high quality for downstream systems.

Technical Support

• Provide timely technical support to regional teams and internal stakeholders through the case handling system.

• Handle multiple technical requests while ensuring excellent customer service.

• Interpret customer needs and recommend appropriate spare parts solutions.

• Support a broad range of construction equipment products and machine models.

Continuous Improvement

• Analyze customer and market feedback to identify opportunities for product and process improvements.

• Collaborate with engineering, product development, and quality teams to drive continuous improvements.

• Contribute to the enhancement of global aftermarket processes, tools, and documentation.

• Apply Lean principles to improve operational efficiency and knowledge sharing.

Cross-Functional Collaboration

• Work closely with Engineering, Product Management, Supply Chain, Quality, and Regional Support teams.

• Share technical knowledge and best practices across the organization.

• Support product maintainability and uptime by ensuring optimized spare parts availability.

Required Qualifications

Education

• Bachelor's degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or a related engineering discipline.

• Equivalent technical experience will also be considered.

Experience

• 2–5 years of relevant experience in:

  • Spare Parts Engineering

  • Product Support

  • Aftermarket Engineering

  • Technical Support

  • Manufacturing or Heavy Equipment Industry

  • Automotive or Construction Equipment

Technical Skills

• Spare Parts Management

• Parts Catalog Administration

• Product Lifecycle Management (PLM)

• Spare Parts Supersession

• Preventive, Predictive & Corrective Maintenance

• BOM (Bill of Materials) understanding

• Engineering Documentation

• Technical Problem Solving

• ERP/PLM or Parts Management Systems

• Microsoft Office Suite

Core Competencies

• Strong customer service orientation.

• Excellent analytical and problem-solving skills.

• Ability to manage multiple priorities simultaneously.

• Structured and organized approach to work.

• Strong communication and collaboration skills.

• Ability to work independently and take ownership of tasks.

• Continuous improvement mindset.

Preferred Qualifications

• Experience with construction equipment, heavy machinery, or automotive products.

• Knowledge of aftermarket parts lifecycle management.

• Familiarity with Lean methodologies and continuous improvement practices.

• Experience working in a global engineering environment.

• Exposure to engineering support or product support functions.

Personal Attributes

• Customer-focused and service-oriented.

• Curious, proactive, and eager to learn.

• Strong attention to detail.

• Self-driven with the ability to work independently.

• Collaborative team player with strong interpersonal skills.

• Adaptable and comfortable working in a multicultural environment.

• Committed to delivering high-quality technical solutions.

Language Requirements

• Fluent in English, both written and spoken.

Why Join Us?

• Work with a diverse range of construction equipment and advanced engineering products.

• Collaborate with experienced professionals in a global, cross-functional environment.

• Contribute to improving customer satisfaction and product uptime through innovative aftermarket solutions.

• Be part of a collaborative team that values continuous learning, knowledge sharing, and professional growth.