As UX Lead for Digital Employee Experience (PX Digital), you own and drive the end-to-end user experience across all employee-facing digital solutions. You ensure that experiences are intuitive, seamless, and consistent across platforms and touchpoints.

A core focus of the role is to translate HR processes into efficient, simplified, and scalable designs, enabling automation, self-service, and AI-driven agent experiences. By combining UX leadership with process design, you ensure that digital solutions are built on well-structured foundations—maximizing both user value and operational efficiency.

UX Strategy & Experience Ownership

• Own the overall UX strategy across digital PX solutions and employee journeys.

• Define and govern UX principles, frameworks, standards, and design systems.

• Ensure consistency across platforms, channels, and products (e.g., ServiceNow, Teams, intranet, HR tools).

• Integrate the full digital talent journey into a seamless, end-to-end experience.

HR Process Design & Efficiency

• Lead the design and simplification of HR processes as a foundation for digital experiences.

• Identify inefficiencies, fragmentation, and manual work within employee journeys.

• Drive standardization and modular process design to enable scalability.

• Ensure processes are designed "digital-first" and optimized for self-service.

Automation & Agent Experience Enablement

• Translate process design into automation-ready flows and decision logic.

• Partner with platform and product teams to enable workflows, case management, and AI-driven experiences.

• Ensure experiences are optimized for HR agents, employees, and managers, balancing usability and efficiency.

• Define experience patterns for agent interactions, including guided workflows and knowledge-driven support.

Experience Quality & Adoption

• Ensure all digital solutions are intuitive, accessible, and easy to use.

• Identify and remove friction points across key employee journeys.

• Drive adoption by aligning design with real user needs and behaviors.

• Establish KPIs and metrics for experience quality, efficiency, and self-service adoption.

Cross-functional Leadership

• Collaborate with HR, IT, Communications, and platform teams to align experience and process design.

• Act as a bridge between business needs, process design, and technical implementation.

• Support product teams in embedding UX and process design into their delivery models.

• Promote a strong design and user-centric culture across the organization.

• Establishes clear experience and design standards, ensuring all solutions feel simple, intuitive, and consistent.

• Reduces fragmentation across systems, channels, and processes.

• Increases self-service adoption and automation readiness through well-designed processes.

• Improves efficiency for both employees and HR agents by minimizing manual work and complexity.

• Enables scalable, future-ready digital experiences powered by workflows and AI.

• Strengthens employee experience while driving measurable operational efficiency gains.

• Strong experience in UX leadership, service design, and journey mapping.

• Deep understanding of HR processes and service delivery models.

• Proven ability to design and optimize processes for automation and scalability.

• Experience working with enterprise platforms (e.g., ServiceNow, Microsoft ecosystem, HR tools).

• Strong stakeholder management and cross-functional collaboration skills.

• Data-driven mindset with experience defining and tracking experience KPIs.