We are looking for an experienced Teamcenter 2nd Line Support Engineer to provide technical and functional support for enterprise PLM environments. The role will focus on supporting end users and service desk teams, resolving Teamcenter-related incidents and service requests, and ensuring stable day-to-day operations.

The consultant will work across different Teamcenter environments and support setups, contributing to knowledge sharing, continuous improvement, and seamless service delivery.

Key Responsibilities

• Provide 2nd line technical and functional support for Teamcenter users.

• Investigate, analyze, and resolve incidents escalated from the 1st line service desk.

• Handle service requests, incidents, and operational issues within agreed SLA and service processes.

• Support Teamcenter platform monitoring and operational activities.

• Troubleshoot Teamcenter configuration, integration, and user-related issues.

• Support both web-based Active Workspace and Rich Client Application (RAC) environments.

• Work with integrations and interactions involving GBOM and other PLM-related systems.

• Provide support for After Market / After Sales solutions.

• Contribute to Teamcenter administration, maintenance, and operational support.

• Participate in knowledge management activities, including documentation and creation/update of support procedures.

• Collaborate with technical teams, process owners, service desk teams, and end users to identify root causes and implement sustainable solutions.

• Support knowledge transfer and transition activities to ensure a seamless service handover.

• Contribute to continuous improvement by identifying recurring issues and recommending improvements to processes and technical solutions.

• Support governance activities related to service delivery, reporting, and performance management.

Key Competencies

The ideal candidate should have strong experience in:

• Siemens Teamcenter

• Teamcenter 2nd Line Support

• Teamcenter administration and troubleshooting

• Teamcenter Active Workspace

• Teamcenter RAC (Rich Client Application)

• GBOM integration and interaction

• After Market / After Sales solutions

• Teamcenter configuration and PLM processes

• Incident and service request management

• Platform and service monitoring

• Knowledge management and documentation

• Troubleshooting and root-cause analysis

• IT service management / ITIL-based support processes

• Working with distributed and cross-functional teams

Teamcenter Environments

Experience supporting different Teamcenter setups is highly valuable. The assignment may involve working with:

• Teamcenter 1.0 setup – organization-specific environment

• Teamcenter 3.0 setup – organization-specific environment

• Active Workspace / web client environments

• RAC-based Teamcenter environments

The ability to understand differences between PLM setups and adapt support processes accordingly will be important.