We are looking for a Product Quality Assurance professional to identify, investigate, and resolve customer quality issues. The role focuses on analyzing quality data, implementing containment measures, driving corrective actions, and ensuring that solutions prevent recurring issues. You will collaborate with cross-functional teams to improve product quality, enhance customer satisfaction, and support continuous improvement.

Key Responsibilities

• Analyze statistical data, market reports, and customer feedback to identify potential quality issues at an early stage.

• Initiate and coordinate investigations into identified customer quality concerns.

• Implement containment actions, where possible, to minimize the impact of quality issues in the market.

• Drive the development and implementation of effective corrective and preventive solutions.

• Verify that implemented solutions effectively prevent the recurrence of quality issues.

• Communicate the status and progress of ongoing quality investigations to relevant service market stakeholders.

• Ensure that lessons learned are documented, shared, and implemented whenever necessary.

• Coordinate cross-functional Quality Journal activities and manage the related issue-handling process, where applicable.

• Collaborate with relevant stakeholders to support continuous product quality improvements and customer satisfaction.

Required Qualifications and Experience

• Relevant educational background in engineering, quality management, or a related field.

• Practical knowledge of product quality assurance, quality investigation, and problem-solving processes.

• Experience analyzing quality data and supporting corrective and preventive actions.

• Strong analytical, communication, and coordination skills.

• Ability to work independently under general supervision.

• Ability to explain quality-related facts, policies, and practices to colleagues and stakeholders.

• A structured approach to problem-solving, continuous improvement, and prevention of recurring quality issues.