We are looking for an experienced IT Onsite Support Engineer to provide end-user support in a manufacturing environment. The ideal candidate will have hands-on experience supporting IT hardware, including PCs, printers, and scanners, along with a strong understanding of ITIL-based incident and problem management processes.

Key Responsibilities

• Provide onsite IT support to end users in accordance with agreed service levels.

• Communicate operational disruptions and service updates to end users in a timely manner.

• Take ownership of assigned incidents, service requests, and orders, ensuring timely resolution and follow-up.

• Support infrastructure and application operations specialists whenever required.

• Identify recurring issues, investigate problems, and escalate incidents to the appropriate technical teams.

• Troubleshoot and resolve hardware and end-user IT issues involving PCs, printers, scanners, and related devices.

• Maintain effective communication with users and ensure a high standard of customer service.

• Follow established ITIL processes for incident management and problem resolution.

Required Skills and Qualifications

• Previous experience in onsite IT support or a similar end-user support role.

• Experience working in an IT support environment within the manufacturing industry.

• Hands-on knowledge of troubleshooting PCs, printers, scanners, and other IT peripherals.

• Good understanding and practical experience of ITIL incident and problem management processes.

• Proficiency in Swedish and English, both spoken and written.

• A valid Swedish driving license is mandatory.