We are looking for a highly experienced Expert Services Owner to lead the strategy, development, and lifecycle management of a portfolio of services.

The successful candidate will be responsible for identifying market opportunities, developing competitive service offerings, defining commercial strategies, and ensuring sustainable revenue growth.

This is a senior strategic role requiring strong business acumen, service portfolio management expertise, and the ability to influence executive-level decisions.

Key Responsibilities

Service Strategy & Lifecycle Management

• Own and manage the complete service lifecycle, from concept development and market introduction to continuous improvement and optimization.

• Develop and execute service strategies aligned with business objectives and market demands.

• Define service roadmaps, value propositions, and targeted feature sets.

• Monitor service performance, competitiveness, profitability, and revenue generation.

• Identify opportunities to enhance existing services and introduce new offerings.

Business Development & Commercial Strategy

• Identify emerging market trends, customer needs, and new business opportunities.

• Develop commercial models, pricing strategies, and revenue optimization initiatives.

• Conduct market and competitor analysis to strengthen service positioning.

• Evaluate business cases and recommend investments in new services.

• Support long-term business growth through innovative service solutions.

Strategic Leadership & Decision-Making

• Develop and recommend operational strategies with a direct impact on business performance.

• Influence strategic decisions through data-driven insights and expert recommendations.

• Collaborate with executive leadership on business-critical initiatives.

• Lead complex, cross-functional discussions and resolve multidimensional business challenges.

• Align service strategies with organizational priorities and long-term objectives.

Governance & Regulatory Compliance

• Interpret relevant regulatory requirements and assess their impact on service development and delivery.

• Establish governance frameworks to ensure service quality, competitiveness, and compliance.

• Monitor service performance indicators, financial results, and operational effectiveness.

• Identify strategic risks and implement appropriate mitigation measures.

Innovation & Thought Leadership

• Act as a recognized subject matter expert in service strategy and portfolio management.

• Develop and promote innovative methodologies, frameworks, and best practices.

• Provide expert guidance to internal stakeholders and leadership teams.

• Mentor and support colleagues in developing service management and strategic capabilities.

• Drive continuous improvement and organizational excellence.

Required Qualifications

• 12+ years of relevant experience in service ownership, service portfolio management, product management, business development, or strategic commercial leadership.

• Proven experience managing end-to-end service lifecycles and developing service strategies.

• Strong understanding of market analysis, competitive positioning, pricing strategies, and revenue management.

• Demonstrated experience developing new service offerings, business cases, and value propositions.

• Experience influencing senior management and executive-level business decisions.

• Strong knowledge of service governance, commercial performance, and regulatory requirements.

• Proven ability to lead complex strategic initiatives involving multiple stakeholders.

• Excellent analytical, decision-making, problem-solving, and communication skills.

• Ability to work independently and provide authoritative expert-level recommendations.

• Excellent English communication skills.

Preferred Qualifications

• Experience managing large-scale or international service portfolios.

• Proven accountability for service revenue, profitability, budgets, or P&L.

• Experience leading digital transformation, service innovation, or business model development.

• Demonstrated thought leadership within a relevant industry or professional discipline.

• Experience working with multidisciplinary and international teams.